Bravi Parts gets a new look: new error diagnostics

Our digital renewal journey continues.

After launching the new Technical Training, we have also renewed Bravi Parts, the portal dedicated to finding and ordering spare parts for Bravi platforms.

The new website has been redesigned to make finding spare parts easier and faster, and to bring together different resources for the management and support of Bravi platforms. One of the main new features is the new error diagnostics section, which allows users to perform a first check of the machine directly online.

To change the subtitle language, open the video on YouTube and select your preferred language in the subtitle settings.

A new way to diagnose errors

When an error code appears, having the right information quickly can help understand what is happening and reduce the time needed to identify the problem.

With the new Bravi Parts feature, users can select the platform model, enter the error code and the related message, and receive a description of the error together with the recommended action. The system provides an initial indication of what to check and how to proceed, without necessarily having to contact a technician straight away.

Error Diagnostics

The feature is designed to be used whenever needed, including from a smartphone, so the information is always easily accessible, even when on site or next to the machine.

What if the suggested solution is not enough?

Error diagnostics is designed as a first level of support and does not replace assistance from our technical team. If the recommended action is not enough to solve the problem, you can send a support request or a question directly to our technicians through Bravi Parts.

In this case, it is important to always include the machine serial number. This allows our technician to correctly identify the platform and its specifications, providing the information needed to handle the request.

Error diagnostics is just one of the new features

Interactive exploded view

Once logged in, you can select the platform model and view an interactive exploded view, divided into different sections.

By selecting a section, you can see the corresponding exploded view and a list of available components, with images and part numbers, making it easier to find the spare part you need.

You can then add the required components to the cart and submit an order request. It is important to remember that Bravi Parts is not an e-commerce website: the cart is used to submit an order request, which is then handled by our After-Sales department.

01/03

Documentation and training

From each model page, you can also access the relevant technical documentation and, when available, the Technical Training for that platform.

We have also updated the FAQ section with a table to help identify the correct model name when it is not immediately clear.

Simply check the machine’s nameplate to find the corresponding model name to select on the website.

02/03

Mobile Friendly

The new Bravi Parts portal is also optimised for use on smartphones, so you can access the portal and its features directly from your mobile phone.

This is particularly useful when working on site or when you need to check a component or error code directly next to the machine.

03/03

One place for Bravi support

With the new Bravi Parts, we continue to expand our digital services for customers and users.

Spare parts, technical documentation, training and diagnostics are now all available in one portal, making it easier to access the information and support you need.

Bravi Parts: spare parts, documentation, training and diagnostics, all in one portal.